Boo on Bose and UPS

Man this had been one of the worst shipping experiences I have ever had.  Bose says they shipped UPS says they never got it.  All in all everything but the speakers have made it to me but the system with out the speakers is no good.  They keep saying it will be hear but its not as of 9:40 even thought Bose paid an extra 100.00 to have it shipped and delivered by 9:30 guaranteed.   I think all this guarantee is bs.  Shame on Bose and UPS you can’t pick up orders, ship on time, you lost packages and dont deliver on time.  YOU take our monty but dont deliver on your promises.